FAQS
A few questions?
We've got you.
Everything you need to know about Vinky, from your child's first adventure to the practical stuff about phones, payments and printers.
- 01 GETTING TO KNOW VINKY
- 02 USING VINKY WITH YOUR CHILD
- 03 DEVICES AND TECHNICAL REQUIREMENTS
- 04 PRICING AND FAMILY ACCOUNTS
GETTING TO KNOW VINKY
1.What exactly is Vinky?
Think of Vinky as your little revision helper.
You choose what your child needs to revise in the Vinky Parent App. They tackle the questions through adventures in Vinky LevelUp.
You get to see how they're doing, what they've understood and where they could use a little more help.
You can even revise together or print a test.
Two connected apps. One less thing for you to organise.
2.Do we really need Vinky all year, or just before exams?
All year! That's actually the whole idea.
You know how children learn something in February and are suddenly expected to remember it in June?
Vinky helps them revisit what they've learnt throughout the school year, rather than trying to remember everything the weekend before an exam.
A little History on Monday. Some Natural Sciences on Wednesday. Ten minutes here and there.
Because exam week shouldn't be the first time they've seen the work again.
3.Is Vinky just another quiz app?
Nope! And this is something we're rather proud of.
Vinky doesn't simply mark an answer right or wrong and move on.
When something is tricky, your child gets a helpful explanation and a little memory trick to make it easier to remember.
The tricky questions get another turn, giving your child a chance to use what they've just learnt.
Meanwhile, you can see their results and identify where another bit of revision might help.
It's revision, learning and testing all wrapped into one adventure.
4.Is Vinky tutoring or homework help?
Not quite.
Vinky is designed to help children revise and practise the work they're learning at school.
It's not a replacement for teachers, homework or extra lessons.
Think of it as that little bit of extra practice that helps schoolwork become more familiar.
And you don't need to be a teacher to use it!
5.Is Vinky aligned with CAPS?
Absolutely.
Vinky's revision content follows South Africa's CAPS curriculum.
You choose the grade, subject, term and topics you want your child to practise.
So you're not downloading some random worksheet from the internet and hoping it's the right work.
6.Which grades and subjects?
Vinky is designed for Grades 4 to 6 in 2026.
The subjects include: Social Sciences (both History and Geography), Natural Science and Technology as well as Life Skills.
In 2027 Vinky will include English HL, Afrikaans FAL as well as Grade 7.
7.Does Vinky use AI to create questions?
Vinky doesn't generate questions on the spot while your child is revising.
The questions come from a prepared, CAPS-aligned question bank that goes through a review and approval process before being made available.
AI-assisted tools may be used during content preparation, but the questions aren't simply invented by a chatbot during your child's adventure.
USING VINKY WITH YOUR CHILD
8.How much revision should my child do every day?
You don't need to find another hour in your already busy day!
Ten minutes of regular revision is a lovely place to start.
Some days you might do more. Some days life happens and you don't get around to it.
The idea is to build a manageable habit throughout the school year.
Little and often. That's the Vinky way.
9.How long is a revision?
You're in control!
Choose 15, 30, 45 or 60 minutes, or enter your own duration.
You can also choose a pass mark, or leave it off when simply completing the revision is enough.
A quick refresher after school or a longer weekend revision? Whatever works for your family.
10.Do I have to sit with my child while they revise?
Not at all!
You can schedule revision in the Parent App and let your child work through it independently in LevelUp.
But when you do have time, there's also Revise With My Child.
You can sit together, go through the work and tackle questions on your device.
Both are good ways to revise. Neither makes you a better or worse parent!
11.Can I schedule revision while I'm at work?
Yes! That's one of the reasons Vinky exists.
At work? Watching rugby practice? Waiting in the school parking lot?
Open the Parent App, choose what needs revising and schedule it for your child.
Their adventure will be waiting in LevelUp on their connected device.
You don't have to be in the same room to get revision organised.
12.Do we have to use the child app every time?
Nope.
There are different ways to use Vinky.
Your child can revise independently in LevelUp, you can use Revise With My Child together or you can print a practice test.
Because sometimes you want them on a screen.
And sometimes you'd really rather they weren't!
13.What does my child use, and what do I use?
You use the Vinky Parent App.
That's where you plan revision, choose topics, set rewards, print tests and check results.
Your child uses Vinky LevelUp.
That's where the characters, treasure chests, questions and adventures live.
Your child doesn't need a separate email account. Their LevelUp experience is connected to your family account.
14.Will they keep getting the same questions?
Not necessarily!
Vinky has different questions that can test the same topic in different ways.
When you revisit a topic, Vinky can use other questions from the available question bank.
Within an adventure, questions your child found tricky can also return for another attempt.
Because we want children to understand the work, not just memorise which button they pressed yesterday.
15.What happens when my child gets an answer wrong?
That's when some of the learning happens!
Instead of simply revealing the answer and moving on, Vinky explains the concept and provides a short memory trick.
Later, the question can return in the Tricky Round, giving your child another opportunity to answer.
And if it's still tricky, Vinky provides further guidance.
No big red crosses. No drama. Just another chance to learn.
16.What if they ask me something and I have no idea?
Ah, yes. The moment they ask you something about Grade 6 History and your own school days suddenly feel VERY long ago. 😂
That's what the Cheat Sheet is for!
Ask your child for the little question number displayed in LevelUp.
Type that number into the Parent App's Cheat Sheet and you can see the question, the answer, explanations and memory trick.
You can even see why the other answer options aren't correct.
Then confidently say, "Well, let's have a look at this..."
They never need to know you were just as confused.
17.Can I print tests (instead of using the app)?
Yes!
Sometimes there's nothing quite like a proper pen-and-paper test.
With Print a Test, you can choose the revision content and create a printable practice paper.
You also get a memorandum and Cheat Sheet to help you go through the answers together.
The test preparation is sorted.
Unfortunately, we can't promise your printer will cooperate. 😉
18.How do rewards work?
You choose them!
A reward can be something simple, like choosing Friday's dinner, staying up a little later or getting a bit of extra gaming time.
When you schedule revision, you choose one reward for the adventure.
Your child can see what they're working towards.
When they've completed the required revision and met any pass mark you've set, they've earned their reward.
Then it's over to you!
Vinky provides the adventure. You provide the prize.
And no, it doesn't have to cost money.
19.We missed a few days. Is it ruined?
Of course not!
This is revision, not a punishment system.
Life gets busy. Children get tired. Sometimes there are school concerts, rugby matches and days when absolutely nothing goes to plan.
Just schedule another revision when you're ready.
Their previous results are still recorded, and you can carry on building the habit.
No guilt trips. No starting your entire learning journey from scratch.
DEVICES AND TECHNICAL REQUIREMENTS
20.What devices can we use?
Vinky works through a web browser on supported phones, tablets, laptops and desktop computers.
It works on Android, Apple and Windows devices.
You use the Parent App to manage revision, while your child uses LevelUp to enjoy their adventures.
You don't need to purchase a special device.
21.Does my child need their own phone?
No!
You can use a phone, tablet or supported computer your family already has.
LevelUp is designed to work with connected family devices, including devices used by more than one child.
Each child has their own profile and revision progress.
22.Do I need to download an app?
You don't need to visit an app store.
Vinky runs through your web browser.
On supported phones and tablets, you can also add Vinky to your Home Screen so it opens and feels more like an app.
23.Do we need an internet connection?
Yes.
Vinky needs an internet connection to load revision, save answers and keep the Parent App and LevelUp connected.
A normal home internet or mobile data connection can be used.
24.What are the minimum technical requirements?
You'll need a supported phone, tablet or computer, an up-to-date web browser and an internet connection.
Vinky LevelUp is designed to be used upright on phones and tablets.
Turn the device sideways and you'll get a friendly reminder:
"Turn me upright!"
On a laptop or desktop computer, LevelUp works in its own portrait-style layout without asking you to rotate your screen.
PRICING AND FAMILY ACCOUNTS
25.What does it cost?
Vinky costs R279 per month for your first child.
Each additional child is R75 per month.
That includes the connected Parent App and LevelUp experience, with the revision tools available on your plan.
And remember, Vinky is designed for regular revision throughout the school year, not just the few weeks before exams.
26.How do I cancel?
You can manage your subscription in the Parent App.
Go to Your plan and choose Stop automatic renewal.
You keep access for the period you've already paid for, and stopping renewal doesn't automatically erase your child's previous revision results.
No awkward phone calls or having to explain why you want to leave.
27.Can I try Vinky before subscribing?
Where a trial is available, you'll see the offer and its price on the Your plan screen before paying.
Any trial terms, including when access ends and whether a further payment is required, will be displayed before you confirm.
28.I have a promo code. Where does it go?
Lucky you! 🎁
You can enter your promotional code on the Your plan screen.
Don't have one? No problem.
You don't need a special invitation or promotional code to sign up for a normal paid subscription.
29.We have three (or four!) children.
Eish! Your house must be BUSY!
We know that family life can get expensive, especially when there are several school-going children.
Send us a WhatsApp telling us a little about your family, and we'll see what we can do!
WhatsApp Vinky: 083 272 0479
30.What happens to my child's information?
Your family's privacy matters to us.
Vinky handles personal information under South Africa's Protection of Personal Information Act (POPIA).
We don't sell your child's personal information or use it to advertise to children.
You can read more about what information we collect, how we use it and your privacy rights in our Privacy Notice.
31.Can we try Vinky before we commit?
Yes, two ways.
The 3-day trial costs R49. You get both apps with everything unlocked, and if it isn't right for your family you cancel before day three and you don't pay another cent.
Not sure about paying R49 to find out? WhatsApp us on 083 272 0479 and ask for a free trial. We'll set you up and you can decide afterwards.
32.What happens after the three days?
A normal subscription: R279 a month for your first child, and R75 a month for each additional child. Monthly, cancel anytime, no lock-in.
We'll never quietly extend a trial or charge you for a plan you didn't choose.
STILL HAVE A QUESTION?
We're real people. Come say hello!
If there's something we haven't answered, send Vinky a WhatsApp.
We're happy to help.